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Luma Health Providing 30-Day Free Access to Patient Broadcast Messaging to Healthcare Providers to Accelerate Patient Communications Around COVID-19

March 25, 2020 San Francisco, CA

Clinics Can Rapidly Inform and Educate Populations and Set Up Free Telehealth Virtual Visits for Pre-Screened Patients Through Video Conferencing

Luma Health, the leader in total patient engagement, today announced it has granted healthcare providers free 30-day access to its broadcast messaging product through April 30, to dramatically improve clinicians’ ability to get the right message and information out to patients to address fears, concerns, and false information as the world navigates COVID-19. In addition, for pre-screened patients or those with high-risk profiles experiencing complications from the disease, Luma Health is offering a free 90-day trial for telehealth virtual visits to help reduce non-critical patient visits and unnecessary exposure for patients and care providers.

To sign up for the free broadcast patient communications, visit

The spread of the COVID-19 virus has created enormous challenges for clinics, hospitals, and healthcare systems across the United States, particularly in reaching patients with the most relevant information and access to care. A growing number of healthcare systems and clinics, including UCSF Health, UCSD Health, Salud Health Centers, Prima Care, Zufall Health Centers and many others are using Luma Health to reach their patients. In just this past week, Luma Health has helped over 80 clinics and systems reach their patient populations with COVID-19 related messages, potentially impacting and helping millions of patients across the U.S.

Key capabilities to Luma Health’s broadcast messaging solution include:

Uploading lists of patients directly from an organization’s electronic health record [EHR] system, taking less than a day for clinics and systems to implement.

Pre-built templates for COVID-19 patient messaging that can be customized to meet the needs of specific clinics, as well as an online questionnaire ( to help healthcare providers screen patients to determine if they require further testing.

Rapid and efficient targeting of select groups or entire populations with vital messaging related to their healthcare, such as informing high-risk patients about added precautions to help limit the spread of COVID-19.

“In the war on COVID-19, it is critically important that healthcare professionals can communicate with their patients and provide them with vital information that will help protect their health and save lives,” said Dr. Tashfeen Ekram, Co-founder and Chief Medical Officer at Luma Health. “We are dedicated to helping patients get access to care more quickly, and to working with medical heroes on the front lines to navigate through this global health crisis.”

Clinicians can utilize Luma Health’s Collaboration Hub to coordinate pre-scheduled and on-demand telehealth virtual visits by opening a virtual exam room using Luma Health’s 90-day televisit trial.

To further assist care providers as they begin to become stretched with an increasing number of at-risk patients, Luma Health has compiled a COVID-19 Best Practices for Patient Communication guide ( to help providers navigate this challenging time.

TIM COX | on behalf of Luma Health |

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