Urology Case Study

MIDDLE TENNESSEE UROLOGY SPECIALISTS

Achieved 95% referral conversion with Total Patient Engagement™ Platform from Luma Health

Kim Bullock, Finance Manager

MIDDLE TENNESSEE UROLOGY SPECIALISTS

THE GOAL:

The clinic wanted to efficiently convert referrals into appointments and alleviate the burden of manual patient outreach on staff.

At a specialty practice like ours, referral conversion is essential for maximizing revenue and delivering a positive patient experience. When patients are referred to a specialist, they expect to be able to receive the care they need as soon as possible. Despite the many hours our staff was spending manually calling referred patients, we were struggling to schedule appointments in a timely manner. We knew we needed to automate our referral process to book more appointments and deliver the quality, specialized care required by patients. Luma Health helped us automate this process. We now successfully get more patients in the door quickly to receive the care they need. The solution paid for itself within just two months of implementing the waitlist feature.”

THE PROBLEM: Manual phone outreach was inefficient and ineffective

Middle Tennessee Urology Specialists—a six-provider clinic serving the greater Nashville area—was missing opportunities to schedule appointments for referred patients. The multiple phone calls required to reach each referred patient monopolized staff’s time and created a lag between when a referral was initially received and when a connection was finally made with the patient.

THE SOLUTION: Automating outreach saved time and boosted referral conversions

With Luma Health’s Total Patient Engagement™ solution, the clinic was able to automate patient outreach. This technology reduced the number of phone calls required by front office staff, improved the clinic’s referral conversion rate and enabled waitlist patients to receive needed care faster.  

THE RESULTS: With support from Luma Health, Middle Tennessee Urology Specialists achieved:

  • 95% referral conversion rate
  • 2 days average to schedule a referral appointment
  • 70% of messages delivered received a patient response

LEARN MORE ABOUT OUR CUSTOMER OUTCOMES

INTERACTIVE CALCULATOR

INFOGRAPHIC

TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES

Referral Management

Automatically prompts referred patients to self-schedule at their convenience

Appointment Reminders

Reduces no-shows by enabling patients to easily confirm, cancel or reschedule

Automated Waitlists

Automatically offers waitlist patients available appointments

WHY UROLOGY PRACTICES PARTNER WITH LUMA HEALTH

To prevent prostate biopsy cancellations and rescheduling by using SMS to deliver reminders and educational content.

To monitor and manage pain via text messages in patients who have undergone ureteroscopy for kidney stones.

To notify patients via text message of optimal stent life for ureteral stents and help prevent forgotten removal.

SUPERCHARGING EHRs

Luma Health’s integration with Allscripts’ EHR empowers healthcare practices with the most accurate and up-to-date patient information. This integration enables healthcare teams to automate appointment reminders, manage cancellations and quickly refill appointments with waitlisted patients.

Bi-directional sync

Syncs in real time    

Allscripts + Luma Health means faster access to quality care for patients and increased ROI for providers

Do you want to improve your referral process and see results like Middle Tennessee Urology Specialists?

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