Ryan Health
Vaccine Operations Case Study
How Ryan Health streamlined their vaccine operations with Luma Health’s dynamic self-scheduling tool
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About Ryan Health
Ryan Health, a leading FQHC in Manhattan, has been providing high-quality, affordable healthcare to New York’s diverse and underserved communities since 1967. They serve over 50,000 patients, seeing 195k+ patient visits a year. Caring for an area battered deeply by COVID-19, they started administering COVID-19 vaccines in January 2021.
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Ryan Health’s call center was overwhelmed with inbound calls from eager patients
When the COVID-19 vaccine became available, Ryan Health was assigned a number of doses for distribution.
Being an existing Luma Health user, they reached out to us for streamlining their vaccine operations because:
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Their call center was overwhelmed with calls from patients eager to get vaccinated
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The patient service reps were unable to register and get appointments booked for all these patients in a timely manner
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They needed a technology solution that could integrate into their EHR, eClinicalWorks
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Luma Health designed a self-scheduling solution for their patients, within 48 hours
Luma Health was able to develop a simple, intuitive self-scheduling tool for Ryan Health that:
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Linked to NYC’s Vaccine Eligibility information to ensure patients understood current eligibility criterias (as the flow was dependent upon the patient’s integrity)
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Included self-attestation, which allowed patients to certify that the information they entered by them is true and that they are currently eligible for vaccination
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Pushed the information collected from the patient to their appointment notes on eCW, so that they are accessible on the day of the appointment
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The solution today fills all the available vaccine appointment slots for Ryan Health.
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The platform today powers one of the largest COVID-19 vaccination initiatives in NYC
WIthin two months, the solution designed for Ryan Health delivered significant results, including:
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121k+ patients
engaged for vaccinations
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174K+ form filles
completed online
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12,000+ vaccine appointments
facilitated
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Luma Health’s Vaccine Operations Solution powers vaccination initiatives at two large New York City hospitals, Ryan Health and Montefiore Health System. More than half a million patients, originating from NYC’s Vaccine Finder, have been served by Luma Health in the past two months.
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