DENT Neurologic Institute is the largest private outpatient neurology center in the United States, and sees many of its patients for life. The growing demand for DENT’s services means that even with a robust digital front door and automation, “we get around 1,500 faxes a day,” said Emily Smythe, EMR & Technology Systems Manager. “And this isn’t unique to DENT – faxes are something we just can’t get away from in healthcare, from referrals to prior auth requests.”
Each fax took up to 10 minutes for staff to manually process, so the backlog only continued to grow. Meanwhile, each fax in the queue represented delayed care and revenue. “We were thinking of hiring more staff just to handle the backlog,” said Smythe. “But we didn’t want to just throw more people at the problem.” With Luma’s Fax Transform, AI processes faxes, routes them appropriately, and kicks off workflows like referral management. DENT sees outcomes like:
At Mile Bluff Medical Center, located in south central Wisconsin, staff and clinicians always go the extra mile to give patients a stellar experience. But manual schedule management was a real challenge, contributing to high no-shows, unfilled appointment slots, and delays in care. Staff spent hours on the phone each day confirming appointments, while also trying to fill new openings. Same-day cancellations were nearly impossible to fill.
With Luma, Mile Bluff takes hours of calling off of staff’s plates, and patients are being seen sooner. The improved schedule utilization and reduced no-shows mean additional revenue. Best of all, it’s all integrated with MEDITECH Expanse in real time.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
A powerful feature within Luma’s Insights Center designed exclusively for admins, the new Executive Summary showcases your organization’s ROI. By inputting key metrics like average appointment value and staff time, you can customize your ROI data to reflect your unique business outcomes with Luma.
Make the most of staff time and create more successful patient journeys with actionable data. Insights Center’s patient
behavior insights, visibility into the “true time” providers spend with patients, and more make it easy for any role –
no matter how reporting-savvy – to understand your organization’s opportunities to better utilize providers or
make changes to the patient journey.
Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.
Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.
Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?
-$53,718 saved in external call center costs since go-live
-2x referrals processed daily, earning an additional $412k in completed referrals since go-live
-$5.7M in completed appointments facilitated by Luma since 2023
Want to learn more? Book a quick call with a Luma + athenaHealth expert.
Caregivers look for pediatric providers they can trust, often seeking long-term health partnerships for their families.
Easy, text-first access to these trusted providers is a must. Making access to care seamless and simple, creates loyal patients, builds your brand, and streamlines staff workflows.
Making access to care seamless and simple creates loyal patients, builds your brand, and streamlines staff workflows.
Get patients in sooner with EHR-integrated scheduling reminders and referred patient outreach.
Turn your complex cardiovascular workflows into a simple patient experience.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Drive revenue, improve outcomes, and create loyal patients with EHR-integrated, seamless workflows for both patients and staff.
To stay competitive in a crowded market, it is crucial to quickly get patients in the door for care.
-7.5 hours of staff call time saved each day
-158% increase in patient feedback responses
-22,682 patients received recall reminders in one year with Luma
Want to learn more? Book a quick call with a Luma + Epic expert.
Want to learn more? Book a quick call with a Luma + athenaHealth expert.
-1 in 3 patients on the waitlist opted for an earlier appointment time
-0.52% no-show rate with Luma reminders
-97% Net Promoter Score
-$1.8 million estimated additional revenue from automated/online scheduling
-1,500+ Tenafly Pediatrics patients book online every month
-92.82 Net Promoter Score
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist
-$1.8 million saved from prevented no-show appointments
-50% drop in abandoned calls
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
60% of referred patients booked an appointment using Luma.
With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes.
Drive revenue, improve outcomes, and create loyal patients with EHR-integrated, seamless workflows for both patients and staff.
Reducing no-show appointments with Luma saves LEC an average of $12,500 per month.
Make connecting referred patients with your specialists simple with text-first, EHR-integrated outreach.
Mississippi Urology Clinic fills 45% of appointment offers with Luma.
Want to learn more? Book a quick call with a Luma + Veradigm expert.
Go beyond reminders to make your patients – and your business – more successful.
How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews
Want to learn more? Book a quick call with a Luma + Epic expert.
Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
With Luma, 1 in 3 lost leads returned to become Optima patients.
-In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online.
-92% of overnight stay patients recommend OrthoNebraska via automated requests for feedback – a 20% difference from the national average.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
Research participants completed 22.8% more surveys with Luma than with app reminders alone.
Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.
-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.