Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.
Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.
Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?
The Luma Health + MEDITECH Expanse combo is the end-to-end solution that regional hospitals like Northfield Hospital + Clinics are starting to turn to. Why? Northfield needs automated EHR workflows that can help them stand out in a crowded healthcare market full of enterprise health systems.
Here are a few of those success stories.
After working with Luma Health, Northfield Hospital + Clinics saw:
- 30% reduction in hold times
- 15% decrease in no shows
- 80 hours saved in monthly manual reminder calls
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-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.
-84% of patients who receive intake forms from Luma complete them ahead of their appointment.
-Phelps Memorial reaches over 98% of their patient population using Luma outreach.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
Maury Regional Health reduced no-shows by 66% while doubling appointment volume.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
-CRH has reduced no-shows by more than 40%
-CRH staff saves an average of more than 1,052 hours per month that they can now spend face-to-face with patients.
Want to learn more? Book a quick call with a Luma + Epic expert.