Fax handling had become a major source of operational drag at Northfield Hospital + Clinics. Manual printing, scanning, and document routing slowed follow-up on referrals, prescriptions, and lab requests. By introducing AI-powered fax automation, Northfield reduced fax handling time by 90% and reclaimed hundreds of staff hours every month. Incoming e-faxes are automatically parsed and routed to the right teams, removing manual handoffs from the process.
“Our medical records clerk came to me wondering if she was doing something wrong because it felt so easy,” said Debbie Oathoudt, IT Project Manager at Northfield. “The time savings added up quickly, and we’re now able to absorb faxes from other clinics.”
Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts.
With Banner Health’s backlog of patient questions about imaging visits, patients waited hours or even overnight for answers to simple questions like “where should I park?” But with Luma’s conversational AI, patients get answers in real time, and are intelligently routed to a staff member to continue the conversation if needed.
“The staff time savings are significant, and our patients are getting quick answers and a better consumer experience,” said Digital Product Manager Annie Wang.
Learn more about Luma’s Navigator and book a call with Luma’s AI experts.
Phelps Memorial takes its mission as a critical access hospital in rural Nebraska seriously, where many patients can’t afford delays in care. With limited staff and visiting specialists with intermittent availability, every day counts. But those days were being lost to time spent manually processing faxes.
Phelps deployed Luma’s Fax Transform, which automates every step of the previously manual fax process. Now, staff handle faxes in minutes instead of over an hour daily.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
Tandem Health initially believed they had a big no-shows problem, but discovered that communication barriers were to blame as patients and staff struggled with phone tag. Now, patients can self-service and staff are no longer left manually tracking cancellations.
“Luma lets us manage appointments in real time, so our staff and clinicians can keep their day moving,” said Chief of Population Health Rob Bailey.
Want to learn more? Book a quick call with a Luma + athenahealth expert.
TriState Health’s staff work hard to keep care local. But no-shows—and hours of calls to manage them—were a huge drain on staff time and made it harder for patients to find an appointment. Staff spent hours each day calling patients and leaving voicemails.
TriState uses Luma to free 3 FTEs from the phones for more meaningful work. “Luma lets us focus on the people in front of us,” said CIO Deb Carpenter.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
Luma integrates with MEDITECH to improve outcomes for health systems across the United States, Canada, the UK, and the Caribbean. In this resource, see a few stories from Luma + MEDITECH users active within the MUSE community.
When patients find your organization online, let them schedule right from your Google My Business profile. Available appointments are automatically synced with Google, so patients always know what’s available — without needing to call in.
At Mile Bluff Medical Center, located in south central Wisconsin, staff and clinicians always go the extra mile to give patients a stellar experience. But manual schedule management was a real challenge, contributing to high no-shows, unfilled appointment slots, and delays in care. Staff spent hours on the phone each day confirming appointments, while also trying to fill new openings. Same-day cancellations were nearly impossible to fill.
With Luma, Mile Bluff takes hours of calling off of staff’s plates, and patients are being seen sooner. The improved schedule utilization and reduced no-shows mean additional revenue. Best of all, it’s all integrated with MEDITECH Expanse in real time.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
A powerful feature within Luma’s Insights Center designed exclusively for admins, the new Executive Summary showcases your organization’s ROI. By inputting key metrics like average appointment value and staff time, you can customize your ROI data to reflect your unique business outcomes with Luma.
Make the most of staff time and create more successful patient journeys with actionable data. Insights Center’s patient
behavior insights, visibility into the “true time” providers spend with patients, and more make it easy for any role –
no matter how reporting-savvy – to understand your organization’s opportunities to better utilize providers or
make changes to the patient journey.
Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.
Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.
Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?
The Luma Health + MEDITECH Expanse combo is the end-to-end solution that regional hospitals like Northfield Hospital + Clinics are starting to turn to. Why? Northfield needs automated EHR workflows that can help them stand out in a crowded healthcare market full of enterprise health systems.
Here are a few of those success stories.
After working with Luma Health, Northfield Hospital + Clinics saw:
Want to talk with us about how we can help you too?
-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.
-84% of patients who receive intake forms from Luma complete them ahead of their appointment.
-Phelps Memorial reaches over 98% of their patient population using Luma outreach.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.