The southern middle Tennessee area that Maury Regional Health (MRH) serves is very competitive, with many healthcare options for patients. Although these healthcare consumers have many choices, patients vary widely in terms of their diversity and socioeconomic status, directly impacting their access to healthcare. MRH’s goal is to ensure high-quality, equitable healthcare access, with an easy-to-use, consumer-grade experience for all patients.

A text-first consumer self-service approach – deeply integrated with MRH’s Oracle Health EHR – was part of MRH’s strategic imperative to drive growth and serve more patients in their competitive healthcare market. With Luma, MRH sees outcomes like:

• 155 call hours saved within one year with patient self-scheduling
• 33 days saved on average for patients who opt in to waitlist offers
• $500K in revenue captured from prevented no-shows within one year

At Mile Bluff Medical Center, located in south central Wisconsin, staff and clinicians always go the extra mile to give patients a stellar experience. But manual schedule management was a real challenge, contributing to high no-shows, unfilled appointment slots, and delays in care. Staff spent hours on the phone each day confirming appointments, while also trying to fill new openings. Same-day cancellations were nearly impossible to fill.

With Luma, Mile Bluff takes hours of calling off of staff’s plates, and patients are being seen sooner. The improved schedule utilization and reduced no-shows mean additional revenue. Best of all, it’s all integrated with MEDITECH Expanse in real time.

• 20% fewer appointment no-shows achieved within 7 months of launching Luma
• 350+ staff hours saved monthly with automated consumer outreach
• 2,000+ days of patients waiting for care recovered in three months, getting patients to care faster and keeping schedules full

Want to learn more? Book a quick call with a Luma + MEDITECH expert.

The University of Arkansas for Medical Sciences (UAMS), Arkansas’s only academic medical center and Level I trauma center, relies on its centralized contact center as a key hub for patient access. But like many health system contact centers, UAMS’ call center was overwhelmed with manual tasks.

With Navigator, UAMS solved a key pain point for the contact center — after-hours calls from patients needing to cancel appointments. Now, they’re seeing results like these:

• 95% of inbound calls to after-hours line are automated
• 800+ fewer call center hours spent processing cancellations annually
• Nearly 10,000 calls handled annually without staff intervention

Want to learn more? Book a quick call with a Luma + Epic expert.

A powerful feature within Luma’s Insights Center designed exclusively for admins, the new Executive Summary showcases your organization’s ROI. By inputting key metrics like average appointment value and staff time, you can customize your ROI data to reflect your unique business outcomes with Luma.

Make the most of staff time and create more successful patient journeys with actionable data. Insights Center’s patient
behavior insights, visibility into the “true time” providers spend with patients, and more make it easy for any role –
no matter how reporting-savvy – to understand your organization’s opportunities to better utilize providers or
make changes to the patient journey.

— $1M in staff costs saved with patient self-scheduling within first year of launch
— 3,500+ Cologuard® tests completed within five months using automated preventive care outreach, catching nearly 300 positive results sooner
— 56% more patients use Virtua’s waitlist since launching Luma

Want to learn more? Book a quick call with a Luma + Epic expert.

Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.

Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.

Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?

We surveyed 130 Oracle organizations about their patient access processes. The results show that accessing care hasn’t changed much since 1994.

Cook County Health manages communication across 300+ locations and 1,500+ providers using Luma.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

Make connecting referred patients with your specialists simple with text-first, EHR-integrated outreach.

Go beyond reminders to make your patients – and your business – more successful.

Montefiore improves patient experience from the digital front door through the entire care journey.

Want to learn more? Book a quick call with a Luma + Epic expert.

-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.

 -On average, nearly 60% of patients respond to customized care reminders.

Want to learn more? Book a quick call with a Luma + Epic expert.

Providing a digital experience is a must for Banner Health to meet the expectations of patients.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.