• – 72% of intake forms completed pre-appointment 
• – $327,300 additional revenue in three months with Luma
• – Reduced no-shows by approximately 6,000 visits/year

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• -240+ medication refill requests have been sent in a three month period
• -1,000 fewer daily calls to call center 
• -38% increase in portal adoption

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Luma integrates with your eCW EHR to enhance your organization’s goals.

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• – 54% reduction in no-show appointments 
• – 46.94% increase in Remote Monitoring Program participation
• – 30.54% of Luma scheduled appointments are booked outside of regular clinic hours

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• – 42.41% of waitlist offers filled 
• – 21% fewer no-shows
• – $125k gained in revenue from Smart Waitlist

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-$1.8 million estimated additional revenue from automated/online scheduling 

-1,500+ Tenafly Pediatrics patients book online every month 

-92.82 Net Promoter Score

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-Ryan Health reaches patients in 35+ different languages using Luma.

-73% of patients respond to reminder messages sent in Spanish.

-Better schedule utilization increased revenue by more than $300,000 within six months.

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-With Luma, 78% of GRMG patients respond to messages and appointment reminders.

-45% of manual outreach work has been eliminated.

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PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.

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Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.

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Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.

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GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.

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-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.

-With Luma, 38% of newly attributed patients made a care appointment.

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Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.

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-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.

-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.

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Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.

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