Banner Health

Vaccine Operations Case Study

How Banner Health launched their vaccine operations with Luma Health in under 48 hours

banner health's drive-through vaccine site

About Banner Health

Headquartered in Phoenix, Arizona, Banner Health is one of the largest non-profit health systems in the country, operating in six states. They are also  the largest employer in Arizona, with over 50,000 employees. Today, Banner health is at the forefront of reimagining care delivery using digital technology.

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As a Vaccine Delivery Help Center, Banner Health needed a technology solution immediately

When the vaccine was approved in December 2020, Banner Health was designated as a Vaccine Delivery Help Center. They needed an automated workflow to vaccinate their patients, starting with their staff and associates, immediately. The local authorities and the CDC provided little guidance, and their vendor of choice lacked the capability to conduct vaccine operations at scale.

They turned to Luma Health for a solution that could:

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Streamline targeted patient outreach

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Remind patients of their vaccination appointments to reduce no-shows

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Digitize paperwork to minimize physical contact

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Speed operations at the vaccination site

Luma Health built an automated workflow in 48 hours

In the early days following the vaccine’s approval, there were hardly any established processes or operational guidance on how to run mass-scale COVID-19 vaccine operations. However, a dedicated team at Luma Health designed a automated workflow for Banner Health within 48 hours that could:

banner healths vaccination website on mobile

Broadcast vaccine information to targeted, eligible patients, guiding them to their scheduling portal

text messages between a doctor and a patient about rescheduling the patients appointment

Send reminders to patients at the 2-day and 2-hour mark, to reduce no-shows

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Send links to six forms that patients could easily complete on their mobile phones, enabling quick and simple registration at the vaccination site

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Feed the information into the EHR, Cerner, to close the loop

Currently, the platform powers one of the nation's largest COVID-19 vaccinations initiatives

Within two months of the platform’s launch, Banner Health saw significant results, including:

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>45K appointments

 facilitated in five states

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100K+ messages

sent to patients about their vaccine appointments

 

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87% completion rate

on all patient forms

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~3,700+ appointments

powered every day

 

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After a successful Phase 1A, Luma Health is helping Banner Health scale up their Phase 1B vaccinations. Luma Health’s deep integration with Cerner, to power mass vaccination efforts like these, has made Luma the largest consumer of Cerner APIs in the world.