Unjargoned Podcast

Pre-Service Collections, Prior-Auth Bots, and Patsy Cline w/Felicia Jamison

Admin — Tue, 12 May 2026 08:00:00 GMT

Felicia Jamieson's team went from collecting $60,000 a year in upfront patient payments to $120,000–$140,000 a month. And patients prefer it that way.

Referral Leakage, Potato Fields, and Johnny Cash w/Zac Rice

Admin — Wed, 22 Apr 2026 08:00:00 GMT

How a Potato-Field Hospital Turned Referral Leakage Into MRIs, Makos, and Better Care

Paper Forms, Portal Problems, and Rescheduling on Horseback w: Roger Neal

Admin — Sat, 07 Feb 2026 09:00:00 GMT

In this episode of Unjargoned, we sit down with Roger Neal of Duncan Regional Hospital to unpack what it actually takes to modernize patient access in rural healthcare—without losing the human, community-first culture that makes local care work. Roger traces his “ping-pong” career path from aspiring physical therapist and pre-med student at University of Oklahoma into healthcare IT and operations, explaining how technology gave him a full view of the organization—and the leverage to fix systemic friction points patients and staff feel every day.

Feedback Management, Pufferfish, and Kmar

Admin — Thu, 20 Nov 2025 09:00:00 GMT

In a world where healthcare can often feel impersonal and bureaucratic, South Lake Pediatrics stands out as a beacon of innovation and care. This independent pediatrics practice, located in the Twin Cities metro area, has successfully blended a customer service mentality with medical care, creating a unique patient experience that has garnered them accolades as one of Minnesota's top pediatric clinics. In this blog post, we will explore their journey, the innovative practices they’ve implemented, and how their dedicated team continues to provide exceptional care to their community.

Order Management, Community Hospitals, and mini Golden Doodles with Eric Gasser

Admin — Tue, 04 Nov 2025 09:00:00 GMT

In this episode of Unjargoned, hosts Angie Shin and Dave Smith engage with Eric Gasser, VP of Information Systems and CIO at Wooster Community Hospital Health System. They discuss Eric's journey from nursing to healthcare informatics, the importance of community in healthcare, and the innovative workflows being implemented to enhance patient access and experience. Eric shares insights on order management, the challenges of healthcare payment systems, and the future goals for improving patient care. The conversation emphasizes the significance of relationships in healthcare and the need for continuous improvement in workflows to better serve patients.

Patient Payment Collections Made Easier

Admin — Thu, 30 Oct 2025 08:00:00 GMT

Join co-hosts Angie Shin, Dave Smith, and special guests Emily Smythe, EMR and Technology Systems Manager at DENT Neurologic Institute, and Justin Mitchell, a Luma Health Product Manager, as they discuss payment automation workflows, financial transparency, and enhancing patient and staff experience, especially with automated patient payment collections.

Fax Automation and Cured Bacon w: Kurt Schmidt

Admin — Sat, 09 Aug 2025 08:00:00 GMT

In this episode of Unjargoned, host Sam Salvaggio and co-host Dave Smith engage with Kurt Schmidt, the Director of Electronic Health Records at Phelps Memorial Health Center. They discuss the intersection of healthcare and technology, focusing on how weather impacts patient access to care, the importance of streamlined communication, and the innovative use of AI in healthcare workflows. Kurt shares insights on transforming fax management, enhancing employee satisfaction, and measuring the ROI of healthcare innovations. The conversation culminates in a light-hearted rapid-fire question segment, revealing Kurt's leadership style and personal preferences.

Introducing Unjargoned

Admin — Sat, 02 Aug 2025 11:00:00 GMT

Welcome to Unjargoned, the no-BS healthcare podcast from Luma Health that strips the buzzwords and breaks down what actually works in healthcare consumerism. Join our bold, unfiltered co-hosts, Angie Shin and Dave Smith, as they dive into the real-world workflows powering smarter, faster, and more human healthcare operations—straight from the folks making it happen in care delivery organizations. From hackable EHR tricks to workflow wizardry, we spotlight the wins (and faceplants) that are shaping the future of care, one episode at a time. Whether you're a healthcare executive, clinical operator, IT nerd, or just someone who’s screamed into the void of a patient portal, this show’s for you. Each episode, we’ll bring you hot takes, cold brews, and conversations that are equal parts insightful and irreverent—like how DENT Neurological Institute made self-scheduling look easy for specialties (spoiler: it’s not). Subscribe to Unjargoned and finally make sense of the workflows that are too important to stay a secret.

35k inbound calls, MEDITECH, and Lil Wayne w/ Katie Pittman

Admin — Fri, 04 Jul 2025 10:30:00 GMT

In this episode of the podcast Unjargoned, Katie Pittman, Director of Scheduling and Referral Coordination at Golden Valley Memorial Health, discusses her journey in improving health care workflows and patient access with her team. Inspired by her mother's nursing career and her tight-knit community, she emphasizes the importance of empathy and proactive patient outreach. Katie highlights the need for automation in handling referrals and scheduling to enhance efficiency and reduce delays in patient communication. She advocates for strong leadership and collaboration with vendors to address operational challenges. The episode also touches on her personal interests, including her love for Lil Wayne.

Readmissions, Colonoscopies, and New Kids on the Block w/Stacy Porter

Admin — Fri, 04 Jul 2025 10:15:00 GMT

In this episode, the hosts Angie Shin and Dave Smith engage with Stacy Porter, a leader in healthcare transformation, discussing the challenges and innovations in healthcare workflows. They explore the importance of automation, the impact of staff shortages, and the role of technology in enhancing patient experiences. The conversation also touches on personal anecdotes and insights from Stacy\'s experiences, including lessons learned from the New Kids on the Block.