Patient’s Guide: Getting Started with Telehealth

Last updated: 7/20/21

Telehealth makes it easy to connect with your provider virtually so you can get the care you need. You can join a Telehealth appointment from a laptop, desktop, or tablet with a single click. 

Confirm You’re Using a Compatible Device and Browser

To ensure you can successfully join a Telehealth visit, use one of the following platform and browser combinations.

Platform Supported Browser
Android

Chrome

iOS (iPad) Safari
iOS (iPhone) Safari
Mac

Chrome

Safari

Firefox

Windows

Chromium Edge

Chrome

Firefox

 

Before Your Appointment

On the day of your Telehealth appointment, you’ll receive a reminder with a link to join the video visit. When it’s time for your appointment, click on the link to start the video visit with your provider. Before joining the call, you’ll have an opportunity to check that your video and microphone are working correctly.

mceclip0.pngThe landing page patients see on a desktop computer before entering their Telehealth appointment.

The landing page patients see on a mobile device before entering their Telehealth appointment.