Cardiology Case Study

PIMA HEART

Improved patients’ outreach response to 82% after adopting Luma Health’s Total Patient Engagement Platform™


Rebecca Lester, Medical Communications Manager

PIMA HEART

THE GOAL:

Pima Heart needed a more efficient way to communicate with patients and meet their healthcare needs as quickly as possible.

With Luma Health’s text-first approach, we've been able to engage patients more effectively and efficiently than we ever could by phone. Luma Health’s platform helped us increase appointment attendance and decrease last minute no-shows. We’ve been able to convert referrals more quickly and with much greater success, which is crucial for a specialty practice like Pima Health. Our patients are getting the care they need sooner, and it’s taking less effort to get them into our office.”

THE PROBLEM: Inefficient manual phone outreach was delaying appointment scheduling

Whether reaching out to referred patients to schedule appointments, or to waitlisted patients to invite them to fill in a cancellation, Pima Heart’s manual phone calls weren’t connecting staff with patients in a timely manner. As a result, it was taking longer than necessary for the Tuscon, AZ-based cardiology clinic to get patients in for care.

THE SOLUTION: Automated text messaging improved communication and access to timely care

Pima Heart transitioned from manual phone outreach to two-way text messaging. With Luma Health’s Total Patient Engagement Platform™, the clinic could reach patients and schedule appointments more easily—giving patients better experiences and keeping providers’ schedules filled.

THE RESULTS: Partnering with Luma Health, Pima Heart achieved:

  • 82% of messages delivered received a patient response
  • 5 days average to schedule a referral appointment
  • 22,000 patient promoters left positive feedback for the clinic

LEARN MORE ABOUT OUR CUSTOMER OUTCOMES

INTERACTIVE CALCULATOR

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TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES

Automatically prompts referred patients to self-schedule at their convenience

AI Appointment Reminders

Reduces patient no-shows by enabling patients to easily confirm, cancel or reschedule 

Patient Feedback

Streamlines collection of patient feedback and directs promoters to leave online reviews

Referral Management

REASONS CARDIOLOGISTS PARTNER WITH LUMA HEALTH

Nearly half of all U.S. adults have some type of cardiovascular disease.

With Luma Health, cardiology clinics fill 63% of referrals, on average.

On average, it takes 21 days for a new patient to get an appointment with a cardiologist.

SUPERCHARGING EHRs

Luma Health’s integration with Nextgen EHR empowers healthcare practices with the most accurate and up-to-date patient information. This integration enables healthcare teams to automate referral scheduling, appointment reminders, cancellation management and quickly refill appointments with waitlisted patients.

Bi-directional sync

Syncs in real time    

Nextgen + Luma Health means faster access to quality

care for patients and increased ROI for providers

Do you want to improve your referral process and see results like Pima Heart Center?

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