Last Wednesday. 3 PM PT.
Usual day at work — handling pressing projects, jumping on with my team on Zoom for a planning workshop. With a newly launched COVID-19 Vaccine Operations solution, our Slack workspace is on overdrive, and we are all sprinting to meet the gargantuan task at hand.
Our admin lead (aka Office Boss) reminds us that it’s Luma Health’s 6-year anniversary. We should do something. Write a blog at the very least.
30 minutes later, we have an idea. We wanted to blog about ‘6 events that have shaped Luma Health’– highlighting our biggest milestones from a product, customer, funding, and growth perspective.
I’m fairly new to the team, so I ask our co-founders Adnan, Aditya, and Tashfeen– as well as a few other OG colleagues– on what to include.
What followed was spectacular. My colleagues poured in with suggestions on what they considered to be landmark moments for Luma Health. Moments, not milestones.
I won’t rehash everything, but I wanted to share a few moments that stood out for me.
I had imagined that Adnan, our CEO, would talk about the time we received our Series A funding. He instead shared about the time (early days!!) when our product went bonkers and sent out a thousand texts to a patient in seconds. He and the team drove to the clinic with a handwritten ‘’we’re sorry’’ card for the patient. (And yes, he was ok with us putting that on the blog!!)
Luma Health’s CTO, Aditya, felt that the current launch of the vaccine operation solution was a solemn moment, due to the enormity of the task. But rather than a previous tech milestone, he relived our ‘coffee’ journey as we grew — from budget coffee next door, to Peet’s Coffee, to Philz!!
Marcelo, our VP of Engineering, recalled the times when he was shipping products out of a coffee shop, or the phase at the very beginning of our journey when we renamed ourselves ‘Luma Health’.
Others shared too — from the first conference we attended, to the first innovation challenge we won. The time when our design team built the ‘next version’ of the platform, which looked stunning. All the instances when our sales team closed deals, on the phone sitting in the hallway. The emotions we felt when we deployed the product for our first customer. The joyous celebration at our first holiday party. The rush with every new integration. And, the pure happiness of moving into our first ‘true’ office (with bean bags and dartboards, and all). What also stood out were the places that were a part of our story– like Asha Tea House– which became our makeshift conference room for 1:1s and investor meetings (fun fact — meetings there resulted in our seed round).