Blog

New AI Agents Run Patient Outreach and Book Appointments

Cara Evangelista — Tue, 15 Sep 2026 18:31:00 GMT

Luma’s Summer ’26 release adds AI agents that carry outreach through booking for referrals, canceled and missed visits, and care gaps. A new MCP Server, available in Early Access, connects that work across systems.

Managing Flu Season Sick Visit Surges More Efficiently

Cara Evangelista — Tue, 01 Sep 2026 00:02:00 GMT

Flu season brings an annual challenge to healthcare organizations. A surge in sick visits often overwhelms front office staff, jams up the schedule, and strains already-stretched resources. Walk-in traffic spikes. Patients without a primary care doctor flood urgent care centers. Phone lines stay tied up with appointment requests and symptom questions.

From Pre-Visit to Clinic Floor: How Operational AI Keeps Care Delivery Moving

Cara Evangelista — Wed, 26 Aug 2026 19:00:00 GMT

Luma’s Summer ’26 release connects pre-visit preparation, check-in, and in-clinic flow so patients arrive ready for care and staff can see what still needs attention.

The Patient at the Center: PCC and Luma Partner for Better Pediatrics Communication

Cara Evangelista — Wed, 19 Aug 2026 07:39:00 GMT

In pediatrics, the person receiving a text from the doctor’s office usually isn’t the patient.

Understanding The Modern Patient Acquisition Funnel

Cara Evangelista — Thu, 06 Aug 2026 00:22:00 GMT

The way patients discover and choose healthcare providers has changed dramatically. What once began with a referral or a phone book now often starts with a Google search, a scan of reviews, or a glance at a health system’s Instagram. For healthcare organizations, keeping pace means rethinking the patient acquisition funnel and how each stage affects long-term retention.

5 Data-Driven Strategies to Reduce Patient No-Shows

Kara Bodner — Tue, 04 Aug 2026 22:20:00 GMT

Patient no-shows are a persistent challenge for healthcare providers. Missed appointments can impact revenue, efficiency, and patient care, leading to wasted resources and disrupted workflows. These patient no-shows make it harder for clinics and hospitals to plan their resources and deliver timely care.

How Text-First Scheduling is Revolutionizing Patient Care

Kara Bodner — Mon, 03 Aug 2026 21:59:00 GMT

The world of healthcare is changing. Patients are still getting sick and needing care, but their options to access that care are rapidly expanding and shifting. One recent innovation is text-first scheduling. How can switching to a text-first scheduling model offer advantages over traditional methods for patients and providers?

Blind Spots in Your Current Patient Engagement Strategy

Kara Bodner — Sun, 02 Aug 2026 23:26:00 GMT

Even well-designed patient engagement strategies can develop operational blind spots over time. They’re not always obvious, but they can lead to patients slipping through the cracks, staff feeling stretched too thin, and missed chances to improve outcomes for everyone.

Patient Engagement Metrics: What They Tell You (And What They Don’t)

Kara Bodner — Sat, 01 Aug 2026 23:47:00 GMT

Healthcare teams rely on a growing range of digital tools to reach patients. Texts, reminders, forms, surveys, and portal messages are all designed to make care easier to access and navigate for both caregivers and patients. But how do you know if any of these things are working?

How Your Pre-Visit Patient Strategy Can Impact Post-Visit Payment

Kara Bodner — Fri, 31 Jul 2026 00:21:00 GMT

The patient journey doesn’t begin in the waiting room, and it doesn’t end when the clinician steps out of the exam room. The steps you design before a visit, digital forms, insurance verification, financial transparency, reminders, and preparation, shape everything that happens after the visit, including how quickly patients pay.