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Pima Heart

Case study

Whether reaching out to referred patients to schedule appointments, or to waitlisted patients to invite them to fill in a cancellation, Pima Heart’s manual phone calls weren’t connecting staff with patients in a timely manner. As a result, it was taking longer than necessary for the Tucson, AZ-based cardiology clinic to get patients in for care. Pima Heart transitioned from manual phone outreach to two-way text messaging. With Luma Health’s Total Patient Engagement Platform™, the clinic could reach patients and schedule appointments more easily—giving patients better experiences and keeping providers’ schedules filled.

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