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GPW Health Center

Case study

For GPW Health Center — an FQHC in Virginia — manual patient outreach wasn’t efficient or effective. Tasks such as contacting waitlisted patients to refill appointment cancellations required front office staff to spend hours calling patients. Following up with patients to collect feedback post-appointment also demanded too much time and attention. Patient outreach needed an upgrade. Partnering with Luma Health, GPW Health Center earned more than $30,000 in additional revenue from appointments filled by Automated Waitlist in just seven months

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