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The pandemic has fast-tracked healthcare innovation, forever changing the way healthcare is delivered. Healthcare systems, primary care practices, specialty clinics, and FQHCs are adapting the way they communicate with — and deliver care to — patients. This report reveals the data behind healthcare’s transformation. Key highlights include:

  • Healthcare providers increased patient communication 37x during March 2020
  • COVID-19 led to a 108% increase in appointment cancellations
  • Specialty clinics severely impacted by cancellations
  • Providers adopt telehealth solutions to address backlog of patients in need of routine and chronic care

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