New Feature: Custom Messages by Appointment Type, Provider and More

New Feature: Custom Messages by Appointment Type, Provider and More

Appointment reminders are one of the most effective ways to reduce appointment no-shows. However, a patient who shows up not appropriately prepped for their appointment, such as not fasting for a blood test, is effectively a no-show, as well.

Today, we’re announcing the release of a new feature, which will allow you to customize appointment reminder messages by appointment type, facility, and provider.


Here are some great use case examples:

1. As an endocrinologist, you would like to ensure that all of your follow-up patients have had their blood work done. This will help you titrate their medications. A patient showing up and having to make a short term follow-up appointment for lab check is ineffective. So, you can customize your appointment reminder message to these patients, reminding them to bring their blood work to their appointment.

2. You may want to inform your patients about specific parking instructions at your satellite facility. You can add those specific instructions to messages for all patients with appointments at that facility.

3. Is there a specific form one of your providers would like to have their patients fill out prior to their appointments? You can modify messages on a provider level and add a link to that form.


This is supported on all of our communications including text, voice, and email so that you can message your patients in the best way to engage them.

Want to get started? Email us at or if you’re new, contact us to find out how you can get started with Luma Health today.


Lauren Frontiera helps manage social media and content creation at Luma Health. When she’s away from her computer, you can find her adventuring outdoors or indulging in her love of cooking.

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