How Houston ENT & Allergy Saved $1.8M with Luma Health

Houston ENT & Allergy Clinic is one of the top ENT clinics in the country — its 40 providers serve over 700 patients every day, and ever since opening its doors more than a century ago, the clinic’s goal has always been to optimize and increase patient access to care. Two years ago, Houston ENT & Allergy implemented Luma Health’s mobile-first technology in an effort to advance this mission, and the results have spoken for themselves.

In a video from HIMSS TV and originally published in Healthcare IT News, reporter Bill Siwicki discusses the ways that Luma Health has enabled the clinic to boost patient access and, in turn, revenue.

For example, staff love Luma Health’s automated text messaging outreach, as well as the smart scheduling feature, advanced waitlist capabilities, and streamlined referral management. Plus, they’ve appreciated the seamless EHR integration that Luma Health offers, which reduces their own manual workload. “Staff is spared from the manual process of making call-downs and can immediately activate outreach automatically,” explained Charles Leider, Director of Health Informatics at Houston ENT & Allergy.

“Staff is spared from the manual process of making call-downs and can immediately activate outreach.”

Charles Leider, Director of Health Informatics

The end results? Patient no-show rates have plummeted to only 6 percent, referral conversion rates have increased by 35 percent, and Houston ENT & Allergy is saving $1.8 million annually with their total patient engagement platform. And with their new technological capabilities, Houston ENT & Allergy is able to get more patients to care than ever before.

Watch the video below to learn all about the spectacular results that came from leveraging mobile first patient engagement technology.

Download this thought leadership white paper for ideas on how to make a plan to drive appointments and recoup lost revenues. Don’t miss these actionable patient engagement tips.

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