Contrary to popular belief, getting great online reviews for your practice isn’t all about waiting around for your patients to share their thoughts. You can increase your online reviews overnight and create a great online presence in just one week!
The key to building a great online reputation is all about your patient experience. You have to provide great service that your patients are satisfied with and are excited to share about. Patient satisfaction is so important to any practice. It’s also becoming an increasing component in reimbursement. The secret to driving patients to online platforms to leave amazing 5-star reviews is as simple as asking them to do so. Your patients are busy. They aren’t thinking about your online reputation and how 1 minute of their time can truly help. Most patients don’t even realize how important getting positive online reviews is to your practice. So, you have to ask them to share their experience so that other patients can find your practice. You have to tell them how valuable it is to your practice, and you have to ask them to take 1 minute of their time to share their feedback.
At Luma Health, we’re all about saving you time. So, we’ve made this even easier!
Our service automates a text message that is sent to patients following their appointment, asking them about their overall experience. When patients respond with a positive experience, we share a direct link with them so that they can easily leave a review about their positive experience with you on Yelp (or your preferred social site: Google Reviews, Facebook, Healthgrades, etc.)! When patients respond dissatisfied, we ask them to express their concern via a private web form that is only shared with your practice. So, there’s no negative feedback taking away from your positive online reputation! Plus, your practice can take this important feedback and use it to address patient concerns.
There are many services available that help assess patient satisfaction. However, few identify patient problems and concerns and also help build your online presence with positive online reviews. We also ensure you’re receiving real-time feedback immediately following the patient’s appointment, so everything is fresh in the patient’s mind and your practice receives the best review possible.
We recently onboarded a new client, a dermatology clinic in Houston, TX. Within their first week of using Luma Health’s feedback service, they received four 5-star reviews on Yelp (see below)!
It’s as easy as that!
Tashfeen Ekram, MD, is a radiologist, self-taught coder, healthcare innovator and Co-Founder of Luma Health. Contact him on Twitter at @tashfeenekramMD.