Combatting the 30% Increase in New Patient Appointment Wait Times

How to Reduce New Patient Appointment Wait Times

There’s no question that patient appointment wait times are increasing. A recent report released by Merritt Hawkins revealed a significant increase, specifically in new patient physician appointment wait times. The average wait time increased 30%+ from 2014. While this is a serious problem for the healthcare industry, it’s one that can easily be solved.

We started Luma Health for this very reason – to help patients see their doctors faster and to keep practice schedules full. Many practices spend hours every week trying to manage a waitlist for their already busy practice. Patients are waiting weeks to see a physician, but due to cancellations and no-shows, their schedule is never completely full.

Watch our on-demand webinar to learn more about how to leverage reimbursable HIPAA-compliant virtual visits to deliver care and minimize appointment backlogs and cancellations.

The Way Practices are Currently Managing Their Waitlists Doesn’t Work.

Patients are waiting longer to be seen and practices are losing revenue from missed appointments and cancellations.

Our waitlist management product is changing the way healthcare practices manage their waitlists. And it’s saving them a ton of time and increasing their revenue in return.

“Using Luma Health’s waitlist, we’re able to fill 30-35 appointments every month. Before Luma Health, all of those appointment slots were going to waste.”

Dublin Physical Therapy

No matter what type of practice – cardiology, dermatology, family medicine, etc. – we can help. Our waitlist management product automates the entire process, from sending patient appointment reminders to rescheduling appointments and contacting wait list patients to fill cancellation openings. Our new Auto Add Patient to Waitlist feature helps get patients seen faster and reduces your cancellation rate, as well.

“Thanks to Luma Health, everything is now computerized and automated! We just enter patient details and Luma health takes care of the rest. We no longer have to babysit an excel spreadsheet all day long to try and keep our schedule full”

Dublin Physical Therapy

With new patient appointment wait times at an all-time high and physician teams busier than ever, something has to change. Luma Health is that change. If you’d like to find out more about our waitlist management product, contact us today to set up a free demo.


Tashfeen Ekram, MD, is a radiologist, self-taught coder, healthcare innovator and Co-Founder of Luma Health. Contact him on Twitter at @tashfeenekramMD.

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