COVID-19 is changing many aspects of healthcare delivery, including the ways in which clinics approach patient communications. Not surprisingly, healthcare teams are communicating much more frequently with patients through automated messages than they were prior to the spread of COVID-19 in the United States.
Between January 1 and April 5, 2020, 1.56 million automated messages were broadcast to patients via the Luma Health Total Patient Engagement Platform™. During that time, the volume of messages sent by providers increased 37 times over.
For more stats on how COVID-19 is impacting healthcare providers, download our report.