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It’s Flu Season Again — This Year, Leverage Text Messaging to Make It Better

We’ve all had that feeling — your throat is aching, just the thought of rolling out of bed makes your body hurt, and you’re shivering with a chill that not even your warmest blanket can cure. You cross your fingers it’s a cold and that whatever it is passes quickly. Flu season has officially arrived. You may be looking for an effective way to reach your patients about the value of the flu shot, because few people may be rushing the doors of your practice to get the vaccine. To some, influenza does not seem like such a serious threat. […]

Alex Harris


Creating a Seamless Doctor-Patient Connection

Patients are waiting over three weeks on average for an appointment with a new health care provider, according to a recent survey by Merritt Hawkins. Post-appointment, the struggle continues — nearly half of all patients aren’t completing referral care or receiving any follow-up after an appointment. When patients do receive follow-up instructions from their provider, 83 percent don’t follow their doctor’s instructions, resulting in poor engagement. In a world where booking a vacation home and ordering takeout takes just a few clicks, connecting to a health care provider can be a serious struggle. Communication and technological advances have increased convenience in […]

Aliya Hall


October 2018 Healthcare Hot Takes: Apple Watch gets cleared as medical device

Healthcare Hot Takes is Luma Health’s monthly rundown of healthcare innovations happening right now. Check out what the industry is thinking, reading, doing. STORY #1 The FDA has cleared the ECG feature on the new Apple Watch. The Apple Watch is now considered to be an appropriate medical device after receiving clearance from the FDA to use its sensor and app to diagnose atrial fibrillation, an irregular heartbeat that can lead to blood clots, stroke, and even heart failure. The Apple Watch Series 4 utilizes an electrocardiogram (ECG) monitor in addition to the typical infrared (IR) sensor. While this technology isn’t new, this […]

Ramesh Munnangi

Customer Spotlights

Customer Spotlight: SleepQuest

Founder of SleepQuest, Robert Koenigsberg, struggles with sleep apnea, and his dissatisfaction with available treatment options motivated him to start his company. With 4 locations based around the San Francisco Bay Area, SleepQuest supports 3,000 providers in empowering patients to manage their sleep apnea with a holistic and personalized approach. Despite having such a wide reach, Sleep Analyst Michael Vanderlaan shared that SleepQuest still struggles with getting people to show up to their appointments. Read about how Luma’s text-based platform has helped SleepQuest get connected to more patients. What was your scheduling process like before Luma? Prior to Luma, we […]

Angie Shin


September 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from September: Custom Audience Broadcast: This new Group Messaging Feature in Luma makes it easy to find or upload a list of patients and send them broadcasts. Collaboration Hub: You can now @mention staff members and entire groups to help you clinic converse about and triage patients. Chat has also has moved to the main part of the website so you can quickly see which patients need attention. Mobile Insurance Card Upload (Tech Preview): You can now […]

Aditya Bansod


Press Release: Luma Health Expands Patient Relationship Management Platform to Improve Collaboration, Deliver Care in More Timely Manner and Ultimately Drive Better Health Outcomes

Collaboration Hub and Custom Audience Broadcasts empower healthcare providers to more effectively reach their patients for faster care delivery SAN FRANCISCO, September 25, 2018 — Luma Health, the leader in patient relationship management, today announced major enhancements to its platform, empowering health system and provider care teams to more efficiently collaborate and communicate with their patients, resulting in faster care access for patients. Available immediately, these new capabilities include Custom Audience Broadcasts, Collaboration Hub and mobile insurance card uploads, that together improve care team productivity and patient communications and experiences. Most recently, during Hurricane Florence, Luma Health’s custom audience broadcast beta […]

Luma Health Guest


What Do Modern Healthcare Consumers Want?

What’s important to the average healthcare consumer in 2018? Affordable prices for quality care? Convenient access to services? Healthcare IT tools to enhance the patient experience? Keep reading for an overview of the latest reports and studies that show what the average healthcare consumer wants in 2018. Today’s Healthcare Consumer Cites Rising Costs as a Primary Concern A recent study by the Consumers for Quality Care (CQC), a patient advocacy group, digs deeper to find out what consumers want from medical services in 2018. Eighty-five percent of healthcare consumers were most concerned with the increasing patient financial responsibility coupled with rising healthcare costs. […]

Luma Health Guest

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