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Product

June 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from June: Referring Provider Reports: You can now see your referrals reports by the referring provider. This is helpful if you’d like to see your scheduling and flow specific to a referring provider. Admin Controls: Administrators of accounts can now reset passwords on behalf of their staff. New Waitlist Page Design: We redesigned the waitlist add/edit pages to show you more relevant information with less clutter. Rescheduler Improvements: We redesigned and simplified the patient experience when […]

Aditya Bansod

Product

May 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from May: Chat Log improvements: you can now click to play the voice calls we send (they’re kept for six months) and see if a message was an email, a call, or a text. We now automatically cancel future appointments if a patient accepts an earlier appointment from the waitlist. Activity feed cleanup: the activity feed now shows fewer redundant messages. Check out our Help Center article for update details or view the archive to see all Luma Health product […]

Aditya Bansod

Product

April 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from April: Care Pathway Messaging: Custom Actions has been relaunched as “Care Pathway Messaging,” with a fresh new UI and a host of new capabilities. New Referrals Page: we refreshed the layout of the Referrals page to more closely match our customer’s workflows. New Language: Luma patient communication is now also available in Portuguese, bringing the total number of supported languages to ten. If your patient base has other communication needs, please let us know and we’d […]

Aditya Bansod

Life at Luma, Product

New Partnership With VidScrip Automates Video Content Sharing Through EMR

There is no shortage of health information online. But none of it can replace the words of your own doctor, delivered at just the right time. For most patients, access to that level of engagement is hard to come by. We plan to fix that problem through our new partnership with Vidscrip. Healthcare providers who use Vidscrip to record answers to common questions can now have those videos automatically delivered to patients via Luma’s text message and HIPAA-compliant chat platform. The Luma Health platform uses triggers in the EMR to automate delivery of Vidscrips to patients at just the right moment […]

Ramesh Munnangi

Life at Luma, Product

Press Release: Luma Health Introduces Care Pathway Messaging to Eliminate Friction in Patient and Doctor Communications

Luma Health, the leader in smart patient-provider communications, today launched Care Pathway Messaging, new bot-enabled messaging and two-way communication capabilities that help power improved and timely care across a patient’s complete healthcare journey. Available now, Care Pathway Messaging is the latest addition to Luma Health’s industry-leading patient conversation platform that is used by thousands of healthcare providers to initiate care and guide patients to a healthier life through frictionless, highly engaging and directed communications. Clear and timely communication between patients and physicians is critical to keeping patients on track with their care. Breakdowns in that communication often result in missed […]

Luma Health

Life at Luma, Product

March 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from March: New Custom Actions Page: We’ve redesigned the Custom Actions page to make it easier for you to quickly create a new workflow from scratch, from templates, or from existing actions. We’ve also added an option that allows you to see how many patients would be impacted by the action created. New Referrals Page: The Referrals page is now updated with more filters and search options, which makes it easy to quickly find and update […]

Aditya Bansod

Product

February 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from February: 180 Days Sync: we now sync up to 180 days in the future for your account. This makes scheduling recalls easier and also makes it easier for you to add future scheduled patients to your waitlist. Simplified referral statuses: based on your feedback, we simplified the statuses we show for your referrals. This makes it easier to see which patients are still actively being contacted by Luma Health and which have finished their sequence. […]

Aditya Bansod

Product

Verdict On The Chatbot: Does Your Clinic Need One?

Chatbots have come a long way from their early days in the 1960s. Imagine that you have a patient who is worried about a symptom they’re experiencing. Normally, they’d just give you a call, but it’s late at night. Your office doors won’t open for hours. They consider a trip to the emergency room, but decide to visit your clinic’s website first. Within minutes, your chatbot answers their questions and sets an appointment for them. Your patient’s mind is put at ease, and instead of fielding an anxious phone call first thing in the morning, your front desk staff will be […]

Meg Kramer

Product

Allscripts Webinar: The Next Generation of Patient Engagement

In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to fill the gaps and get people in front of the care that they need. Allscripts has recently integrated Luma into its developer program, allowing its practice management users to take advantage of Luma’s mobile engagement solution. In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to […]

Tashfeen Ekram, MD

Life at Luma, Product

Press Release: Luma Health Now Available for Allscripts Practice Management Users

Allscripts has certified Luma Health’s patient communication platform as part of the Allscripts Developer Program. Luma’s software enables Allscripts EHR users to automate patient-provider communication with text-first actions.

Mia Reyes

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