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Industry, Product, Technology

Beyond the Four Walls—Luma Health’s Care Pathway Messaging

“We’d like to do it all. Get patients in faster, keep a full schedule, track down those who need follow-up care, and engage them once they leave,” said Esme Mendez, Director of Operations at Family Doctors of Green Valley. “But, we struggle to simply reach our patients.” So much of what impacts our health happens outside of a traditional medical visit, and providers and patients alike are looking for more meaningful, convenient, and efficient ways to communicate one another and get patients on the path to healthy. During a webinar last week regarding Luma Health’s Care Pathway Messaging, Dr. Tashfeen […]

Alex Harris

Industry

November 2018 Healthcare Hot Takes: The portable EHR is coming. Will it finally put patients in control of their data?

Healthcare Hot Takes is Luma Health’s monthly rundown of healthcare innovations happening right now. Check out what the industry is thinking, reading, doing. STORY #1 America’s largest health insurer UnitedHealth Group surprises with portable EHR announcement. UnitedHealth Group (UNH) has announced that it will launch a “fully integrated and fully portable” electronic health record for its more than 50 million plan members by the end of 2019. Built on the Rally Health platform, which Optum (UnitedHealth’s IT division) acquired in 2014, the portable EHR hopes to help members better access and visualize their individual health records, while also providing them with next-best health […]

Ramesh Munnangi

Industry

When Healthcare Gets It Right—Three Examples of Patient-Centered Innovation

It’s easy to list all the times healthcare gets it wrong. Long wait times, poor communication, and overworked providers clicking away at a computer screen during your visit are all too common. The healthcare industry is notorious for delivering terrible experiences. But what about when healthcare gets it right? In recent years the concept of patient-centered care has become popular, frankly because the idea that healthcare providers have an imperative to provide care designed around the patient was somewhat of a revolution. Patient experiences are so often inconvenient, impersonal, and unhelpful that, in the end, patient’s ability to meaningful engage […]

Alex Harris

Product

October 2018 Product Updates

We’ve just published the list of product updates that went live in Luma Health over the last month.  Here are a few quick highlights from October: Spanish Support in the Chat: in all the mobile web experiences, such as Chat, Mobile Insurance Card Capture, and Web Scheduling, Spanish language support has been enabled. Patients will be able to switch between English and Spanish as needed. Self Scheduler is now much more flexible: you can how build a self scheduler that only shows specific providers or specific facilities. This makes it possible build a scheduler specific to a provider, or to […]

Aditya Bansod

In the News

North Florida Women’s Care Cuts No-Show Rate in Half, Generates $10,000 a Month in Additional Revenue

North Florida Women’s Care has a stellar reputation for providing high-quality care in the Tallahassee area, but their patients were waiting too long for an appointment. Read about how Luma Health helped North Florida Women’s Care drive better experiences for their patients and generate $10,000 in additional monthly revenue in Healthcare IT News.

lumahealth

Customer Spotlights

Customer Spotlight: Benson Dermatology

Surgery manager Heather Tielbur has been with Benson Dermatology for just over nine years, and seeing over 30 patients per day, she knows how hectic the daily routine can become. The clinic offers a wide array of cosmetic and dermatological services, including chemical peels, Botox, and a spectacular health spa staffed by dedicated estheticians, so Heather utilizes Luma Health to keep her patients happy and her office in order. How has Luma Health compared to previous services? We were extremely excited when we got Luma. The problem with our last communication solutions vendor was that they were a little more […]

Angie Shin

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