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Engagement Strategies

Customer Spotlight: The Dermatology Clinic

The Dermatology Clinic helps over a hundred patients a day. Ranging from cosmetic surgery to pampering pedicures, The Derm Clinic has a wide range of stellar services. Luma is thrilled to be a part of such a dynamic practice!

Sarah Miller

Engagement Strategies, Product

Becker’s Hospital Review: Healthcare NPS is High–How to Make Even More Out of PX

We spoke with the folks at Becker's Hospital Review about the interesting relationship between healthcare NPS and the Yelp platform.  According to Luma's internal product data, we found the NPS of clinics using Luma tends to score higher than most other industries according to NPS Benchmarks (that means clinics are providing a positive experience and that patients agree).   

Mia Reyes

Engagement Strategies

Where Are They Now: What’s New with Oregon Integrated Health

Oregon Integrated Health has been with Luma for over a year now. From expanding their staff to using updated scheduling features - here is how they have grown with Luma in all the right ways.

Angie Shin

Engagement Strategies

How The Right Tech Boosts Staff Enablement In Your Clinic

The tech you use in the workplace affects how productive and happy your staff is. When your staff feels bogged down with the resources they’re working with, they’re prone to disengage, especially if they face the same technical problem over and over again. Here’s how using the right tech can keep your staff happy and boost staff enablement at your clinic.

Tashfeen Ekram, MD

Engagement Strategies

Customer Spotlight: Lake Washington Physical Therapy

Lake Washington Physical Therapy is a fun, interactive, and community-based clinic. With one look at their philanthropy and dog bio page, it's easy to see.

Angie Shin

Engagement Strategies

ONS Webinar: An Intro of Luma Health to the Oncology Community

The Oncology Nursing Society is an advocate for improving care management cancer patients. The Cancer Control Continuum is a huge topic of discussion as healthcare professionals manage care across the stages of cancer. We sat down with Sangeeta Agarawal, ONS Board Member and Advisor, to talk about struggles that the oncology community faces in care coordination, and how Luma can help.

Mia Reyes

Engagement Strategies

Cardio Patients Have More Than 98% Med Adherence With The Right Follow-Up

You don't have to be left wondering whether your patients are taking their meds or not. After all, medication adherence is pretty critical especially in chronic care patients with cardiac conditions. Thankfully, Luma's got a way of keeping both you and your patients in the loop.

Tashfeen Ekram, MD

Engagement Strategies

Why Your ENT Clinic Needs A Better Patient Management Platform

The ENT Clinic in Nashville regained $14K in lost revenue after using Luma for a little over a year. We wanted to show you how your ENT clinic can have a 25x ROI like theirs did.

Tashfeen Ekram, MD

Engagement Strategies

Customer Spotlight: Sanova Dermatology

Sanova Dermatology was having some problems with getting patients to leave reviews. Read on to see how Luma's Feedback feature helped them get 90 more Google reviews in just 7 months.

Angie Shin

Engagement Strategies

The Types of Reminders That Just Don’t Work Anymore

Fact: Some mobile reminders leave your patients hanging. Here are a few ways you can change the way you use mobile reminders to boost patient engagement and keep your patients happy.

Tashfeen Ekram, MD

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