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Engagement Strategies

Customer Spotlight: Pulmonary & Sleep Associates of Alabama

Located in the heart of Birmingham, Pulmonary & Sleep Associates of Alabama is a bustling clinic that services nearly fifty patients a day. Before pairing with Luma, keeping track of their referrals was a time-consuming and occasionally frustrating task—patients were tough to reach, voicemails went unanswered, stacks of office files grew to unwieldy heights. Searching for a smoother and more innovative way of running her office, administrator Jennifer Neal decided to give Luma Health a try. The rest is history. What were the biggest issues you faced that Luma Health helped resolve? It was booking patients, without a doubt. Before Luma, scheduling […]

Angie Shin

Engagement Strategies

3 Easy Ways to Cut Down Your Patient No-Shows

The cost of patient no-shows can be steep, both for your practice’s bottom line and for your patients’ health. Unfortunately, no-show rates can be shockingly high. One study estimated that patient no-shows range from 23 percent to 34 percent of all appointments per year. So, how can you reduce the impact of no-shows on your practice? Read on to find out how to build your strategy. Understand Your No-Shows The first step to dealing with your no-show problem is to find out which patients aren’t showing up, and why. To get the data you need, start tracking your no-shows (if you aren’t […]

Meg Kramer

Engagement Strategies

Ignoring Mobile In Your Practice? Here’s 5 Reasons Why You Shouldn’t

Despite 95% of Americans have mobile phones, mobile phones are still a neglected tech at many practices. While there are concerns for distractions, there are undeniable benefits with utilizing mobile health (mHealth). As technology has progressed, mHealth has taken to the forefront with approximately 66% of patients preferring a combination of in-person and virtual healthcare services. Mobile companies like Apple and Samsung have also been pushing for patients having more access to their medical records through their product by pulling data from hospitals. Here are 5 reasons your practice should be taking advantage of what your mobile phone has to offer: Improve engagement with your patients. […]

Aliya Hall

Engagement Strategies

Customer Spotlight: Asthma & Allergy Physicians of Rhode Island

Barbara Bracken, the office manager of Asthma & Allergy Physicians of Rhode Island, oversees a vibrant clinic spread across four locations in America’s most diminutive state. To say the least, she’s a master of coordination and organization, thanks in part to Luma Health assisting her in her daily responsibilities. How has Luma helped coordinate your operations across several locations? With four locations, communication between our offices is vital. Luma has helped us, first and foremost, with verifying appointments. Before Luma, there used to be significant confusion when cancellations happened between offices. Patients now are able to put themselves on the waitlist, […]

Angie Shin

Engagement Strategies

The Art of Cultivating Referrals

Patient referrals are the lifeblood for specialists and clinics across the country. Not only are they an integral part of ensuring that patients receive the care and attention they need, but they are also a main source of revenue for practices in a very competitive market place. Yet, only 54 percent of patient referrals result in a completed appointment. We don’t have to crunch the numbers to grasp that this is a sphere of healthcare in need of improvement and innovation. So, why does this happen? For starters, the industry standard for referrals is still the fax machine—a dinosaur-age technology that’s not exactly […]

Luma Health

Engagement Strategies

Enhancing Your Practice’s Accessibility with Health IT

Tech tools should increase healthcare access for everyone, and information technology (IT) has the potential to do just that for patients who have trouble getting the care they need. But just what do we mean when we talk about accessibility? Well, the U.S. Department of Health and Human Services (HHS) defines access as “the timely use of personal health services to achieve the best health outcomes.” A recent international study found that 21 percent of adults experience multiple barriers to primary care before they even walk in the door – and that results in unmet health needs and negative outcomes. Technology has huge potential to address these […]

Meg Kramer

Engagement Strategies

Customer Spotlight: GI Specialists of Georgia

Being open to patient feedback while providing the best care possible is important for growth, and with eight locations specializing in all aspects of gastroenterology, GI Georgia is a continuously evolving practice. Kim Sellers, Front Office Schedule Manager, understands the value of truly listening to patients and is grateful to have Luma Health to help capture that value along the way. Time management is probably the most important tool in any clinic. What kind of time issues were you facing before Luma? One of the biggest drivers for us was the fact that we having a lot of inbound phone calls, […]

Sarah Miller

Engagement Strategies

Are Your Patients Missing In Action? You May Find Them In The Referral Gap

The referral gap affects patients and practices throughout the healthcare industry, and it results in billions of dollars in wasted healthcare spending. In 2011 alone, that number might have been as high as $45 billion, according to a study from the Archives of Internal Medicine. One major way that the referral gap plays out in the real world is that while eighty percent of specialists say that they send consultation results to primary care providers, only about 62 percent of those PCPs say that they receive that information. Does that sound familiar? That’s because it’s an incredibly widespread problem. If you’re ready to address […]

Meg Kramer

Engagement Strategies

How Your Patients Can Get the Most Out of Their Medicare Plan

Over 50 million Americans (five-sixths of those 65 and older) receive Medicare benefits. How can they ensure that they are getting the biggest possible benefit out of their Medicare plans? Check out four key steps you can remind your patients to take in order to make that happen. The best approach for your patients to protect their health for the long term, from today into retirement and beyond, is multi-pronged. Searching for low-cost health insurance companies that combine valuable coverage with realistically affordable premiums is certainly a good first step. However, Medicare and Medicare Advantage will likely be additional elements of your patients’ […]

Luma Health

Engagement Strategies

Customer Spotlight: California Sleep Solutions

Having a sleep disorder is no joke. Problems with sleep affect us on a deep level, throwing our natural rhythms out of whack. Luckily, California Sleep Solutions check all the boxes for a well-run practice.

Sarah Miller

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