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Engagement Strategies

Customer Spotlight: Insomnia & Sleep Institute of Arizona

Maintaining efficiency is key for a company that has expanded as much as the Insomnia & Sleep Institute of Arizona has since it was established five years ago. Chief Operating Officer Rachel Lutrell-Patel says the clinic hosts between 30 to 40 different sleep studies a week, 40 patients daily, and has recently opened its second location. What are the first few stand-out qualities you noticed right away using Luma? The product for us has been helpful when it comes down to volume. For us, every patient that comes in might have clinics, might have a sleep study, might be picking up […]

Angie Shin

Engagement Strategies

Why — And How — To Plug Your Leaky Referral Network

Sometimes, referring a patient to a specialist can feel like a leap of faith. Sure, Primary Care Physicians (PCPs) write the referrals, urge their patients to use them, and sincerely hope that they’ll move on to the specialist they’ve recommended. But, ultimately, a referral is no guarantee. A lot of obstacles can come up between a referred patient and a specialist appointment. If patients get too frustrated along the way, they’ll either find some other specialist to visit, or worse, they’ll decline to see a specialist at all. When that happens, that’s called a referral leak. They happen to at least 20% of all […]

Matt Seidholz

Engagement Strategies

How to Step Up Your Social Media Game

There is an important distinction between having social media and using social media. Although 70% of health providers have accounts on social media platforms, many are not using the space as effectively as they should. Over 50% of patients want to see a strong social media presence from their health providers, and that presence can influence where patients choose to get care. Here are some tips on how to enhance the content you’re publishing on social media. Curate Interesting Content Regardless of the platform your clinic uses, curating ideas for content that catch your readers’ attention is the most critical — and challenging — […]

Aliya Hall

Engagement Strategies, Product

5 Killer Strategies to Increase Doctor Referrals to Your Clinic

Growth. Productivity. Revenue. These factors along with the overall success of a physician’s clinic can grow exponentially by meeting one aim: To increase doctor referrals. Unfortunately, many hospitals and practices have difficulty establishing and maintaining a constant stream of quality physician referrals. Consider the following statistics: Fifty percent of referrals by professionals never end with an actual doctor’s visit Seventy percent of specialty practices state that the referral information from providers is fair to poor Twenty-one days is the average time it takes most people to get a doctor’s appointment Even though many healthcare practices and doctors have yet to embrace implementing […]

Miranda Booher, RN

Engagement Strategies

Transparency in the Evolution of the Doctor-Patient Relationship

The doctor-patient relationship has long since been one of “benevolent paternalism,” where lack of access to information has forced patients to put blind trust in the authority of doctors. Now, in the days of the internet, patients are taking healthcare into their own hands. A study found that 55% of people acquired information online before they reached out to a doctor, indicating the shift in relationship between the patient and doctor to a partnership that now focuses on two-way communication. As the partnership evolves, transparency is key. Patients are asking for more from their providers, and in all sects of the patient’s visit, doctors […]

Aliya Hall

Engagement Strategies

Customer Spotlight: Pulmonary & Sleep Associates of Alabama

Located in the heart of Birmingham, Pulmonary & Sleep Associates of Alabama is a bustling clinic that services nearly fifty patients a day. Before pairing with Luma, keeping track of their referrals was a time-consuming and occasionally frustrating task—patients were tough to reach, voicemails went unanswered, stacks of office files grew to unwieldy heights. Searching for a smoother and more innovative way of running her office, administrator Jennifer Neal decided to give Luma Health a try. The rest is history. What were the biggest issues you faced that Luma Health helped resolve? It was booking patients, without a doubt. Before Luma, scheduling […]

Angie Shin

Engagement Strategies

3 Easy Ways to Cut Down Your Patient No-Shows

The cost of patient no-shows can be steep, both for your practice’s bottom line and for your patients’ health. Unfortunately, no-show rates can be shockingly high. One study estimated that patient no-shows range from 23 percent to 34 percent of all appointments per year. So, how can you reduce the impact of no-shows on your practice? Read on to find out how to build your strategy. Understand Your No-Shows The first step to dealing with your no-show problem is to find out which patients aren’t showing up, and why. To get the data you need, start tracking your no-shows (if you aren’t […]

Meg Kramer

Engagement Strategies

Ignoring Mobile In Your Practice? Here’s 5 Reasons Why You Shouldn’t

Despite 95% of Americans have mobile phones, mobile phones are still a neglected tech at many practices. While there are concerns for distractions, there are undeniable benefits with utilizing mobile health (mHealth). As technology has progressed, mHealth has taken to the forefront with approximately 66% of patients preferring a combination of in-person and virtual healthcare services. Mobile companies like Apple and Samsung have also been pushing for patients having more access to their medical records through their product by pulling data from hospitals. Here are 5 reasons your practice should be taking advantage of what your mobile phone has to offer: Improve engagement with your patients. […]

Aliya Hall

Engagement Strategies

Customer Spotlight: Asthma & Allergy Physicians of Rhode Island

Barbara Bracken, the office manager of Asthma & Allergy Physicians of Rhode Island, oversees a vibrant clinic spread across four locations in America’s most diminutive state. To say the least, she’s a master of coordination and organization, thanks in part to Luma Health assisting her in her daily responsibilities. How has Luma helped coordinate your operations across several locations? With four locations, communication between our offices is vital. Luma has helped us, first and foremost, with verifying appointments. Before Luma, there used to be significant confusion when cancellations happened between offices. Patients now are able to put themselves on the waitlist, […]

Angie Shin

Engagement Strategies

The Art of Cultivating Referrals

Patient referrals are the lifeblood for specialists and clinics across the country. Not only are they an integral part of ensuring that patients receive the care and attention they need, but they are also a main source of revenue for practices in a very competitive market place. Yet, only 54 percent of patient referrals result in a completed appointment. We don’t have to crunch the numbers to grasp that this is a sphere of healthcare in need of improvement and innovation. So, why does this happen? For starters, the industry standard for referrals is still the fax machine—a dinosaur-age technology that’s not exactly […]

Luma Health

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