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Engagement Strategies

Customer Spotlight: SleepQuest

SleepQuest supports 3,000 providers in empowering patients to manage their sleep apnea with a holistic and personalized approach. Read about how Luma’s text-based platform has helped SleepQuest reach more patients.

Angie Shin

Engagement Strategies, Healthcare Happenings

Can Mobile Solutions Solve The Patient-Compliance Crisis?

At least 25% of today’s patients fail to comply with their doctor’s orders. Mobile solutions can be the answer in order to keep patients healthy.

Matt Seidholz

Engagement Strategies

Is Your Clinic Missing the Service Recovery Opportunity?

Like every business, your clinic strives for excellent service. But no matter how good your intentions, sometimes you will make mistakes. The aftermath of a mistake can be an opportunity to win a patient’s long-term trust--depending on how your clinic will respond.

Matt Seidholz

Engagement Strategies

Customer Spotlight: Insomnia & Sleep Institute of Arizona

Maintaining efficiency is key for a company that has expanded as much as the Insomnia & Sleep Institute of Arizona has since it was established five years ago. Chief Operating Officer Rachel Lutrell-Patel says the clinic hosts between 30 to 40 different sleep studies a week, 40 patients daily, and has recently opened its second location. What are the first few stand-out qualities you noticed right away using Luma? The product for us has been helpful when it comes down to volume. For us, every patient that comes in might have clinics, might have a sleep study, might be picking up […]

Angie Shin

Engagement Strategies

Why — And How — To Plug Your Leaky Referral Network

Sometimes, referring a patient to a specialist can feel like a leap of faith. Sure, Primary Care Physicians (PCPs) write the referrals, urge their patients to use them, and sincerely hope that they’ll move on to the specialist they’ve recommended. But, ultimately, a referral is no guarantee. A lot of obstacles can come up between a referred patient and a specialist appointment. If patients get too frustrated along the way, they’ll either find some other specialist to visit, or worse, they’ll decline to see a specialist at all. When that happens, that’s called a referral leak. They happen to at least 20% of all […]

Matt Seidholz

Engagement Strategies

How to Step Up Your Social Media Game

There is an important distinction between having social media and using social media. Although 70% of health providers have accounts on social media platforms, many are not using the space as effectively as they should. Over 50% of patients want to see a strong social media presence from their health providers, and that presence can influence where patients choose to get care. Here are some tips on how to enhance the content you’re publishing on social media. Curate Interesting Content Regardless of the platform your clinic uses, curating ideas for content that catch your readers’ attention is the most critical — and challenging — […]

Aliya Hall

Engagement Strategies

5 Killer Strategies to Increase Doctor Referrals to Your Clinic

How can your organization's efforts to generate additional referrals, increase your referral conversion rate, and improve the healthcare experience for your patients? While dozens of actions can help, the following are five killer strategies proven to help improve the referral process.

Miranda Booher, RN

Engagement Strategies

Transparency in the Evolution of the Doctor-Patient Relationship

The doctor-patient relationship has long since been one of “benevolent paternalism,” where lack of access to information has forced patients to put blind trust in the authority of doctors. Now, in the days of the internet, patients are taking healthcare into their own hands.

Aliya Hall

Engagement Strategies

Customer Spotlight: Pulmonary & Sleep Associates of Alabama

Located in the heart of Birmingham, Pulmonary & Sleep Associates of Alabama is a bustling clinic that services nearly fifty patients a day. Before pairing with Luma, keeping track of their referrals was a time-consuming and occasionally frustrating task—patients were tough to reach, voicemails went unanswered, stacks of office files grew to unwieldy heights. Searching for a smoother and more innovative way of running her office, administrator Jennifer Neal decided to give Luma Health a try. The rest is history. What were the biggest issues you faced that Luma Health helped resolve? It was booking patients, without a doubt. Before Luma, scheduling […]

Angie Shin

Engagement Strategies

3 Easy Ways to Cut Down Your Patient No-Shows

The cost of patient no-shows can be steep, both for your practice’s bottom line and for your patients’ health. Unfortunately, no-show rates can be shockingly high. One study estimated that patient no-shows range from 23 percent to 34 percent of all appointments per year. So, how can you reduce the impact of no-shows on your practice? Read on to find out how to build your strategy. Understand Your No-Shows The first step to dealing with your no-show problem is to find out which patients aren’t showing up, and why. To get the data you need, start tracking your no-shows (if you aren’t […]

Meg Kramer

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