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Engagement Strategies

Recent Posts

Re-imagining the Future of Healthcare: 5 Actions to Implement for Revenue Recovery in the “New Normal”

Re-imagining the Future of Healthcare: 5 Actions to Implement for Revenue Recovery in the “New Normal”

Spring 2019 vs Spring 2020: COVID-19 Effects on Patient Communication

Spring 2019 vs Spring 2020: COVID-19 Effects on Patient Communication

Spotlight on Cook County Health’s Immediate Response to an Unexpected Pandemic

Spotlight on Cook County Health’s Immediate Response to an Unexpected Pandemic

10 Reasons COVID-19 Demands a Text-First Patient Engagement Strategy

10 Reasons COVID-19 Demands a Text-First Patient Engagement Strategy

The Importance of Linguistic Diversity in Serving Diverse Patient Populations

The Importance of Linguistic Diversity in Serving Diverse Patient Populations

Healthcare Hot Takes: 5 “Must Read” Updates

Healthcare Hot Takes: 5 “Must Read” Updates

How Telehealth Can Help You Run Your Practice Amid the COVID-19 Crisis

How Telehealth Can Help You Run Your Practice Amid the COVID-19 Crisis

Text Messages Reign Supreme for Patient Engagement [Infographic]

Text Messages Reign Supreme for Patient Engagement [Infographic]

Introducing Zero-Contact Check In

Introducing Zero-Contact Check In

Touching Base with Tahoe Fracture

Touching Base with Tahoe Fracture

How Patient Engagement Boosts Population Health

How Patient Engagement Boosts Population Health

How Houston ENT & Allergy Saved $1.8M with Luma Health

How Houston ENT & Allergy Saved $1.8M with Luma Health

Proactive Patient Outreach: Essential to Maintaining the Continuum of Care

Proactive Patient Outreach: Essential to Maintaining the Continuum of Care

Patient Engagement in 2020 — What 2019 Trends Taught Us

Patient Engagement in 2020 — What 2019 Trends Taught Us

How Retail Clinics Are Accelerating Patient Engagement

How Retail Clinics Are Accelerating Patient Engagement

Catching Up with Chesapeake & Washington Heart Care

Catching Up with Chesapeake & Washington Heart Care

Five things to look for in your EHR-integrated software

Five things to look for in your EHR-integrated software

What It Takes to Be a Smart Clinic in 2020

What It Takes to Be a Smart Clinic in 2020

How the Newest iOS Update Affects Patient Outreach

How the Newest iOS Update Affects Patient Outreach

Boosting staff productivity at Neurosurgery and Spine Consultants

Boosting staff productivity at Neurosurgery and Spine Consultants

Three Myths About Automation in Healthcare, Debunked

Three Myths About Automation in Healthcare, Debunked

No More No-Shows For Your Clinic or System

No More No-Shows For Your Clinic or System

Age Is Just a Number: How Texting Engages Patients of All Generations

Age Is Just a Number: How Texting Engages Patients of All Generations

Catching Up With Albany GI

Catching Up With Albany GI

Three ways online scheduling can transform healthcare

Three ways online scheduling can transform healthcare

The reminder-waitlist one-two punch for no-shows and cancellations

The reminder-waitlist one-two punch for no-shows and cancellations

Catching up with Durham Nephrology Associates

Catching up with Durham Nephrology Associates

How Much Are Cancelled Appointments & No-Shows Costing You?

How Much Are Cancelled Appointments & No-Shows Costing You?

Outreach is the Best First Way to Combat Social Determinants of Health

Outreach is the Best First Way to Combat Social Determinants of Health

Healthy Behaviors, Healthier Outcomes: addressing the social determinants of health

Healthy Behaviors, Healthier Outcomes: addressing the social determinants of health

How Social Determinants of Health Impede Access to Care

How Social Determinants of Health Impede Access to Care

Accelerating Access to Care: Lessons from our new ebook

Accelerating Access to Care: Lessons from our new ebook

To Banish Burnout, Take These Three Steps

To Banish Burnout, Take These Three Steps

Boost Your Organizational Health

Boost Your Organizational Health

Why the Traditional Medical Visit Is Dead And What to Do About It

Why the Traditional Medical Visit Is Dead And What to Do About It

How to Get Paid to Engage Your Patients

How to Get Paid to Engage Your Patients

Why Patients Love Text: Four Reasons to Start Texting Patients Today

Why Patients Love Text: Four Reasons to Start Texting Patients Today

The key to healthcare innovation? It could be automation

The key to healthcare innovation? It could be automation

Six New Year’s Resolutions for Patient Success

Six New Year’s Resolutions for Patient Success

Eight Quotes from Luma Health Customers Who Are Transforming Patient Engagement

Eight Quotes from Luma Health Customers Who Are Transforming Patient Engagement

Beyond the Four Walls—Luma Health’s Care Pathway Messaging

Beyond the Four Walls—Luma Health’s Care Pathway Messaging

North Florida Women’s Care Cuts No-Show Rate in Half, Generates $10,000 a Month in Additional Revenue

North Florida Women’s Care Cuts No-Show Rate in Half, Generates $10,000 a Month in Additional Revenue

Customer Spotlight: Benson Dermatology

Customer Spotlight: Benson Dermatology

It’s Flu Season Again — This Year, Leverage Text Messaging to Make It Better

It’s Flu Season Again — This Year, Leverage Text Messaging to Make It Better

Creating a Seamless Doctor-Patient Connection

Creating a Seamless Doctor-Patient Connection

Customer Spotlight: SleepQuest

Customer Spotlight: SleepQuest

Can Mobile Solutions Solve The Patient-Compliance Crisis?

Can Mobile Solutions Solve The Patient-Compliance Crisis?

Is Your Clinic Missing the Service Recovery Opportunity?

Is Your Clinic Missing the Service Recovery Opportunity?

Customer Spotlight: Insomnia & Sleep Institute of Arizona

Customer Spotlight: Insomnia & Sleep Institute of Arizona

Why — And How — To Plug Your Leaky Referral Network

Why — And How — To Plug Your Leaky Referral Network

How to Step Up Your Social Media Game

How to Step Up Your Social Media Game

5 Killer Strategies to Increase Doctor Referrals to Your Clinic

5 Killer Strategies to Increase Doctor Referrals to Your Clinic

Transparency in the Evolution of the Doctor-Patient Relationship

Transparency in the Evolution of the Doctor-Patient Relationship

Customer Spotlight: Pulmonary & Sleep Associates of Alabama

Customer Spotlight: Pulmonary & Sleep Associates of Alabama

3 Easy Ways to Cut Down Your Patient No-Shows

3 Easy Ways to Cut Down Your Patient No-Shows

Ignoring Mobile In Your Practice? Here’s 5 Reasons Why You Shouldn’t

Ignoring Mobile In Your Practice? Here’s 5 Reasons Why You Shouldn’t

Customer Spotlight: Asthma & Allergy Physicians of Rhode Island

Customer Spotlight: Asthma & Allergy Physicians of Rhode Island

The Art of Cultivating Referrals

The Art of Cultivating Referrals

Enhancing Your Practice’s Accessibility with Health IT

Enhancing Your Practice’s Accessibility with Health IT

Customer Spotlight: GI Specialists of Georgia

Customer Spotlight: GI Specialists of Georgia

Are Your Patients Missing In Action? You May Find Them In The Referral Gap

Are Your Patients Missing In Action? You May Find Them In The Referral Gap

How Your Patients Can Get the Most Out of Their Medicare Plan

How Your Patients Can Get the Most Out of Their Medicare Plan

Customer Spotlight: California Sleep Solutions

Customer Spotlight: California Sleep Solutions

Customer Spotlight: The Dermatology Clinic

Customer Spotlight: The Dermatology Clinic

Becker’s Hospital Review: Healthcare NPS is High–How to Make Even More Out of PX

Becker’s Hospital Review: Healthcare NPS is High–How to Make Even More Out of PX

Where Are They Now: What’s New with Oregon Integrated Health

Where Are They Now: What’s New with Oregon Integrated Health

How The Right Tech Boosts Staff Enablement In Your Clinic

How The Right Tech Boosts Staff Enablement In Your Clinic

Customer Spotlight: Lake Washington Physical Therapy

Customer Spotlight: Lake Washington Physical Therapy

ONS Webinar: An Intro of Luma Health to the Oncology Community

ONS Webinar: An Intro of Luma Health to the Oncology Community

Cardio Patients Have More Than 98% Med Adherence With The Right Follow-Up

Cardio Patients Have More Than 98% Med Adherence With The Right Follow-Up

Why Your ENT Clinic Needs A Better Patient Management Platform

Why Your ENT Clinic Needs A Better Patient Management Platform

Customer Spotlight: Sanova Dermatology

Customer Spotlight: Sanova Dermatology

The Types of Reminders That Just Don’t Work Anymore

The Types of Reminders That Just Don’t Work Anymore

Why You Should Take Online Reviews Seriously

Why You Should Take Online Reviews Seriously

The Art of the Hand-Off: How to Reduce Miscommunication in Your Referrals

The Art of the Hand-Off: How to Reduce Miscommunication in Your Referrals

Customer Spotlight: Access Wellness Group

Customer Spotlight: Access Wellness Group

How Doctors Should Adopt New Technology

How Doctors Should Adopt New Technology

In Collaboration with CareCloud: How to Fix the 3 Problems Your Practice Has With Online Reviews

In Collaboration with CareCloud: How to Fix the 3 Problems Your Practice Has With Online Reviews

How to Keep Both Physicians and Patients Happy (and boost your clinic)

How to Keep Both Physicians and Patients Happy (and boost your clinic)

How to Increase Patient Capacity Without Hiring More Staff

How to Increase Patient Capacity Without Hiring More Staff

Managing Increasing Appointment Wait Times for Veterans Affairs

Managing Increasing Appointment Wait Times for Veterans Affairs

What Patients Really Think About Secure Messaging, Part 2: What They Don’t Like

What Patients Really Think About Secure Messaging, Part 2: What They Don’t Like

What Patients Really Think About Secure Messaging, Part 1: What They Love

What Patients Really Think About Secure Messaging, Part 1: What They Love

The Patient Success Equation, Part 2: How We’re Automating The Solution for Physicians

The Patient Success Equation, Part 2: How We’re Automating The Solution for Physicians

The Patient Success Equation, Part 1: The Problem With Physicians Not Participating

The Patient Success Equation, Part 1: The Problem With Physicians Not Participating

A Shift in Healthcare: Using Data-Driven Technology to Improve Health Outcomes

A Shift in Healthcare: Using Data-Driven Technology to Improve Health Outcomes

Using Technology to Improve Patient-Centered Care

Using Technology to Improve Patient-Centered Care

Customer Spotlight: Dublin Physical Therapy

Customer Spotlight: Dublin Physical Therapy

Customer Spotlight: Arizona Center for Urology

Customer Spotlight: Arizona Center for Urology

How to Create a Better Patient Experience While Saving Time

How to Create a Better Patient Experience While Saving Time

Consumerization of Healthcare: A Fancy Buzzword or Something I Should Pay Attention to?

Consumerization of Healthcare: A Fancy Buzzword or Something I Should Pay Attention to?

Overwhelmed by Phone Calls? How We Can Reduce Your Phone Call Volume.

Overwhelmed by Phone Calls? How We Can Reduce Your Phone Call Volume.

Think Younger Patients Are The Only Ones Using Text Messaging? Think Again.

Think Younger Patients Are The Only Ones Using Text Messaging? Think Again.

Customer Spotlight: Center Of Excellence in Diabetes and Endocrinology

Customer Spotlight: Center Of Excellence in Diabetes and Endocrinology

Best Practices for Managing Your Waitlist – Part 3

Best Practices for Managing Your Waitlist – Part 3

Best Practices for Managing Your Waitlist – Part 2

Best Practices for Managing Your Waitlist – Part 2

Best Practices for Managing Your Waitlist – Part 1

Best Practices for Managing Your Waitlist – Part 1

Modern Medical Marketing: It’s Changing. Are you?

Modern Medical Marketing: It’s Changing. Are you?

The Importance of Patient Feedback

The Importance of Patient Feedback

4 Ways to Communicate Better With Your Patients

4 Ways to Communicate Better With Your Patients

Customer Spotlight: Portland Integrated Health

Customer Spotlight: Portland Integrated Health

The Value of Monitoring Your Practice’s Social Media Presence (+3 tips)

The Value of Monitoring Your Practice’s Social Media Presence (+3 tips)

Customer Spotlight: Kwan Dermatology

Customer Spotlight: Kwan Dermatology

The Future of Text Messaging and Health Care

The Future of Text Messaging and Health Care

Customer Spotlight: Quality Care Sleep

Customer Spotlight: Quality Care Sleep

Facts on the Vast Potential for SMS and Healthcare

Facts on the Vast Potential for SMS and Healthcare

Customer Spotlight: Elite Sports Physical Therapy

Customer Spotlight: Elite Sports Physical Therapy

Case Study: The University of Maryland Medical Center

Case Study: The University of Maryland Medical Center

Is There a 911 for Healthcare Customer Support?

Is There a 911 for Healthcare Customer Support?

A Role in Patient Advocacy

A Role in Patient Advocacy

The Key to New Patient Retention

The Key to New Patient Retention

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