COVID-19 FORGES A NEW NORMAL FOR HEALTHCARE DELIVERY

COVID-19 has forever changed the way healthcare is delivered. Healthcare systems, primary care practices, specialty clinics, and FQHCs are adapting the way they deliver care to ensure patients receive routine, preventive, and chronic care services.

Luma Health has the solutions to help you quickly adapt as the healthcare industry transforms.

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HEALTHCARE'S NEW NORMAL

The New Normal requires new care delivery solutions and fresh thinking around patient engagement. 

New Care Delivery Solutions

Healthcare delivery has changed: telehealth visits, electronic patient screenings, rapid two-way communications, changes in waiting room strategies, and self-distancing are shaping healthcare’s transformation.

Patient Engagement​

A dramatic increase in provider-patient communications during the pandemic forever changed patient expectations. Between-visit communications are the new normal for healthcare providers.

ADDRESSING CRITICAL NEEDS BY CARE MODEL

Healthcare has transformed and healthcare systems, primary care practices, specialty clinics, and FQHCs need solutions tailored to their unique needs to provide continued routine, preventive, and chronic care services. 

Primary Care Practices

  • Convert in-person visits to telehealth visits to deliver immediate care  
  • Maximize telehealth long-term to increase capacity and revenue, while meeting new patient expectations
  • Recall patients for routine and preventive care appointments 
  • Deliver ongoing chronic care services 
  • Improve health of patient populations 
  • Manage outgoing care referrals  
  • Screen patients for infection and route to appropriate care setting
  • Recapture and drive new revenue
  • Implement virtual waiting rooms to accommodate social distancing
  • Adopt drive-thru healthcare services where appropriate
  • Communicate scheduling and service changes

Specialty Clinics

  • Get patients back into clinics for regular, ongoing appointments
  • Provide essential care and procedures as usual for high-risk and chronic patients
  • Lean on telehealth when in-office procedures aren’t necessary
  • Maximize capacity utilization
  • Conduct care campaigns to retain patients
  • Convert new patient care referrals
  • Recapture and drive new revenue 
  • Implement virtual waiting rooms to accommodate social distancing
  • Adopt drive-thru healthcare services where appropriate 

Community Health Centers

  • Get dental, occupational, and behavioral health patients back into clinic for regular, ongoing care
  • Lean on telehealth when in-office procedures aren’t necessary
  • Recall patients for routine and preventive care appointments 
  • Educate patients about importance of routine and preventive care
  • Deliver ongoing chronic care services
  • Improve health of patient populations  
  • Convert patient care referrals
  • Screen patients for infection and route to appropriate care setting
  • Implement virtual waiting rooms to accommodate social distancing
  • Adopt drive-thru healthcare services where appropriate

Healthcare Systems

  • Reduce hospital readmissions
  • Monitor patient symptoms post discharge 
  • Avoid unnecessary ER utilization, route patients to proper care setting
  • Convert in-person, follow-up appointments to telehealth visits 
  • Convert patient care referrals
  • Screen patients for infection
  • Automate appointment scheduling and cancellations 
  • Recapture and drive new revenue
  • Implement virtual waiting rooms to accommodate social distancing
  • Administer emergency department virtual services prior to admission, route patients to appropriate care setting
  • Adopt drive-thru healthcare services where appropriate

LUMA HEALTH'S COVID-19 SOLUTION

Our end-to-end COVID-19 solution ensures healthcare providers quickly recover from the pandemic and seamlessly adapt to healthcare’s New Normal. It’s built to ensure healthcare systems, primary care practices, specialty clinics, and FQHCs can efficiently deliver ongoing routine, preventive, and chronic care services in a way that meets new — more modern — patient expectations.

Telehealth Visits

Easily schedule and deliver HIPAA-compliant virtual visits to prevent care gaps, drive more revenue, meet new patient expectations.

Virtual Waiting Room

Get patients back to the clinic while maintaining social distancing best practices and abiding by mandates to limit the number of patients in the waiting room.

Emergency Department Virtual Visits

Reduce ER admissions by having curbside virtual visits prior to admission. Admit patients who need emergency services, route others to appropriate care settings.

Drive-Thru Healthcare Services

Implement curbside care for patients who need simple in-person services such as testing, blood pressure checks or vaccinations. 

Patient Monitoring

Monitor patient symptoms post-discharge to avoid hospital readmissions and between doctor visits to ensure patient conditions don’t become acute. 

Patient Screening

Screen patients electronically to identify COVID-19 exposure risks and safely schedule testing or route patients to the appropriate care setting.

Patient-Centric Chat

Engage in rapid, two-way communications with patients between visits, and with healthcare providers to collaborate and coordinate patient care. Keyword-based routing makes it a snap.

Broadcast Messaging

Send messages to educate mass patient populations about health and safety topics, and the availability of care services.

Recover revenue by bringing patients back

Automate outreach to convert in-person appointments to virtual visits, bring patients back into the clinic, and recall patients.

Luma Health’s solutions will help you adapt as the healthcare industry transforms.